Genel Bilgiler
Location
This hostel offers a stunning location with enchanting views of Portugals green countryside, the sea and Viana do Castelo.
Facilities
The establishment comprises a total of 50 accommodation units. Guests of the establishment are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. The upper floors are easily accessible using the lift. Services such as a safe and currency exchange facilities make for a comfortable stay. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. Gastronomic options include a restaurant and a bar. A garden is among the features contributing to a pleasant stay. A playroom is also among the amenities at the establishment. Guests travelling in their own vehicles can make use of the available parking spaces.
Rooms
All accommodation units feature air conditioning and a bathroom. A safe and a minibar also feature. Guests can enjoy a comfortable holiday with convenient amenities, including internet access, a telephone and a TV. In the bathrooms, guests will find a shower, a bathtub and a hairdryer.
Sports/Entertainment
The swimming pool is ideal for a refreshing dip. Sun loungers and parasols offer the ideal way to unwind. The poolside bar serves a selection of refreshing drinks. Leisure options at the establishment include tennis and pool/billiards. For a fee, cycling/mountain biking, golf and canoeing are also available.
Meals
Various meals and board options are bookable. Guests can choose from breakfast, lunch, dinner, B & B, half board and full board. Staff are also happy to prepare special dietary cuisine.
Payment
The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.
-------------------------------------------------
BEFORE ARRIVING AT PESTANA GROUP HOTELS
Before each stay, guests will receive an email from Pestana Hotel Group with
the main health and safety measures put in place in the context of the
COVID-19 pandemic.
For further information, guests are advised to visit our communication
channels: pestanagroup.com, pestana.com and the Pestana App.
ONLINE CHECK-IN (IF APPLICABLE)
We recommend guests register their data in advance on pestana.com or
through the Pestana App as part of the online check-in process, thus avoiding
prolonged unnecessary contact at the lobby and front desk areas.
DURING YOUR STAY AT THE PESTANA HOTEL GROUP
RECEPTION
We recommend using credit/debit cards or other electronic paying methods
for all in-house consumptions, as this will also simplify the Express
Check-out process.
We have modified the check-in and check-out times, to 4PM and 11AM
respectively, allowing for the new heightened cleaning and disinfection
procedures.
All room keys will be disinfected, as well as guests luggage carried to the
rooms by our hotels staff.
GUEST ROOMS
Stationary and other items in the guest rooms have been reduced to a
minimum, avoiding multiple handling.
Guests will be informed of rooms housekeeping protocols on arrival. Service
frequency may be reduced upon request.
A personal protection kit, with a face mask, disposable gloves and hand sanitizer, will be available in the guest room upon arrival.
Pestana Apps features have been extended. For instance, guests may now
order Room Service or ask for assistance through their smart phone and it
also enables access to a wide range of press titles, in partnership with Press
Reader.
BARS AND RESTAURANTS
Service procedures have been reviewed as to limit self-service buffets and
offer alternative formats depending on the hotel, such as grab & go, take-out,
la carte and serviced food stations.
Table booking is now mandatory, allowing to comply with current capacity
restrictions. Reservations may be made through the Pestana App.
Restaurant and bar menus are available on the Pestana App and on dedicated
screens. Single-use paper menus are available as needed.
BEACHES, SWIMMING POOLS AND OTHER ACTIVITIES
Outdoor pools remain open with restrictions, following health and safety
measures issued by local authorities.
At our beach resorts, guests may book a sunbed on the hotel's beach
concession area. In advance In order to secure its availability, guests are
required to book in advance (subject to capacity).
We temporarily closed playgrounds, kid's clubs, gyms, spas and indoor
swimming pools. These restrictions may be gradually lifted as local situations
evolve.
We are reviewing all activities as to comply with the maximum capacity of
each area. Whenever possible, activities will be held outdoors and avoiding
shared equipment.
All equipment will be disinfected following each use.
3
HYGIENE AND SAFETY COMMITMENT - PESTANA HOTEL GROUP
BEFORE ARRIVING AT PESTANA GROUP HOTELS
Before each stay, guests will receive an email from Pestana Hotel Group with
the main health and safety measures put in place in the context of the
COVID-19 pandemic.
For further information, guests are advised to visit our communication
channels: pestanagroup.com, pestana.com and the Pestana App.
ONLINE CHECK-IN (IF APPLICABLE)
We recommend guests register their data in advance on pestana.com or
through the Pestana App as part of the online check-in process, thus avoiding
prolonged unnecessary contact at the lobby and front desk areas.
DURING YOUR STAY AT THE PESTANA HOTEL GROUP
RECEPTION
We recommend using credit/debit cards or other electronic paying methods
for all in-house consumptions, as this will also simplify the Express
Check-out process.
We have modified the check-in and check-out times, to 4PM and 11AM
respectively, allowing for the new heightened cleaning and disinfection
procedures.
All room keys will be disinfected, as well as guests luggage carried to the
rooms by our hotels staff.
GUEST ROOMS
Stationary and other items in the guest rooms have been reduced to a
minimum, avoiding multiple handling.
Guests will be informed of rooms housekeeping protocols on arrival. Service
frequency may be reduced upon request.
A personal protection kit, with a face mask, disposable gloves and hand sanitizer, will be available in the guest room upon arrival.
Pestana Apps features have been extended. For instance, guests may now
order Room Service or ask for assistance through their smart phone and it
also enables access to a wide range of press titles, in partnership with Press
Reader.
BARS AND RESTAURANTS
Service procedures have been reviewed as to limit self-service buffets and
offer alternative formats depending on the hotel, such as grab & go, take-out,
la carte and serviced food stations.
Table booking is now mandatory, allowing to comply with current capacity
restrictions. Reservations may be made through the Pestana App.
Restaurant and bar menus are available on the Pestana App and on dedicated
screens. Single-use paper menus are available as needed.
BEACHES, SWIMMING POOLS AND OTHER ACTIVITIES
Outdoor pools remain open with restrictions, following health and safety
measures issued by local authorities.
At our beach resorts, guests may book a sunbed on the hotel's beach
concession area. In advance In order to secure its availability, guests are
required to book in advance (subject to capacity).
We temporarily closed playgrounds, kid's clubs, gyms, spas and indoor
swimming pools. These restrictions may be gradually lifted as local situations
evolve.
We are reviewing all activities as to comply with the maximum capacity of
each area. Whenever possible, activities will be held outdoors and avoiding
shared equipment.
All equipment will be disinfected following each use.The Pousada Viana do Castelo is a Child Friendly, Tourist hotel. The nightlife/restaurants are located in the hotel.